What Going the Extra Mile Looks Like at Paper.
Going the extra mile isn't just about doing more. It's about paying attention to what customers need, listening when they tell you something could be better, and acting on it.
This Customer Service Week, the theme is The Extra Mile, and rather than describe what that looks like, we’d like to show you through what some of you have shared on Trustpilot recently and through one thing we built because of what you told us.
Reliable when it counts
People send money for real reasons, so reliability matters more than anything else.
Anthony Akile described Paper as
“Great App, Fast and Reliable in every transaction I have made.”
Reliable transfers are what we work towards every day, so it means a lot to see that reflected in your experience.
Rates and ease, in your words
Zero transfer fees and competitive exchange rates are what we build every transfer around, and a few of you picked up on exactly that.
Chinyere Onyedi wrote “Best rates in the market” and found the portal “quite easy to navigate as well”, while Jaymich Faith called Paper a “fast, easy and reliable way for money transfer” with a rate that is “fantastic”.
Thank you both, and thank you to everyone who has taken a minute to tell us how Paper feels.
You asked for the UK, so we built it
A number of you told us you also needed an easier way to send money to the UK, whether for family, bills, or the people who matter most to you.
So we added GBP transfers, and you can now send GBP from Canada or Nigeria to the UK.
That means supporting family, paying bills, and looking after your people in the UK no longer calls for a separate plan.
Tell us how we’re doing
Every review above came from someone who took a minute out of their day to tell us how Paper feels, and it helps us see what’s working and what still needs work.
If you’ve used Paper, we’d love for you to share an honest review on Trustpilot too, because it helps us improve and helps others learn about Paper before they decide.
Thank you for trusting Paper with your transactions. We're glad you're here! If you need help with a transfer, reach us at [email protected].